Contact Us
Last updated: November 11, 2026
A Clear Way to Reach Jorvesa
Some questions arise before you order, while others only become apparent when a parcel arrives. Whether you are checking product details, following a shipment, or requesting help with a purchase, Jorvesa provides the contact information below so that you can get in touch.
Customer Service Inquiries
You can contact us about product information, order confirmation, delivery status, tracking updates, address corrections, cancellation requests, returns, exchanges, refunds, and concerns involving damaged or incorrect merchandise.
For an order-related inquiry, please include your order number and the email address used at checkout. This helps identify the transaction. If something arrived damaged, incomplete, or different from your order, a description and clear photographs may help us review the issue.
Contact Us by Email
Our support email address is service@jorvesa.com.
Email is a convenient way to provide order references, describe an issue, and attach relevant information. For your security, please do not send passwords, full payment card numbers, or payment security codes in customer service messages.
Contact Us by Phone
Our customer service telephone number is +86 17585649127.
Our published service hours are:
Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Inquiries received outside business hours can be reviewed during the next service period. A particular issue may require additional time if information must be obtained from a payment provider, fulfillment partner, or delivery carrier.
Returns and After-Sales Assistance
Please contact our support team before sending an item back. If a return is appropriate, we will explain the procedure and provide the authorized return destination.
The company address listed below identifies the operating business. It is not automatically a warehouse, customer service office, or return receiving address. Do not send products there unless we expressly authorize that location for your return.
Our Shipping Policy and Return & Refund Policy provide further information about delivery estimates, eligible returns, and the refund process.
Business and Contact Information
Operating Company: Haikou Hengxi Sports Culture Co., Ltd.
Unified Social Credit Code (USCC): 91460000MAKE61C75L
Company Address: Room D012, Room 1116, Building 10, Guoxingcheng, Zone B, Dayingshan East 2nd Street, Lantian Street, Meilan District, Haikou, Hainan Province
Support Email: service@jorvesa.com
Contact Phone: +86 17585649127
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://jorvesa.com