Shipping Policy

Last updated: November 11, 2026

From Order Confirmation to Your Door
Shipping includes more than the time a package spends in transit. An order must first be confirmed and prepared, then handed over to a carrier for delivery. This policy explains those stages and what to do if a delivery needs attention.

1. Order Processing
   We normally process orders within 1–3 business days after successful payment confirmation. This period covers preparation before dispatch and is separate from the carrier's transportation time.
   Business days generally exclude weekends and applicable public holidays. Processing may be affected by payment reviews, incomplete order information, stock issues, or unusual order volumes. If a significant issue needs to be resolved, we will contact you using the details provided with the purchase.
2. Estimated Transit Time
   After an order is dispatched, estimated transit time is 7–15 business days.
   This estimate begins after dispatch and does not include the 1–3 business days of order processing. Actual delivery may be affected by carrier operations, destination, weather, local holidays, customs clearance, or other circumstances.
   Delivery estimates are not guaranteed arrival dates. Applicable legal rights concerning delivery times and non-delivery remain unaffected.
3. Where We Ship and What It Costs
   We ship to the following countries and regions: United States, United Kingdom, Canada, Australia, Germany, France, Italy, Spain, Netherlands, Poland.
   Shipping fees will be calculated and displayed at checkout based on your delivery destination and the total weight of your order.
   Free shipping is available for orders that meet the minimum order threshold shown at checkout. The free shipping threshold varies by destination. If your order subtotal does not satisfy the requirement, standard shipping rates will apply.
   We reserve the right to suspend shipping service to any country or region at any time due to logistics restrictions, regulatory changes or carrier limitations.
4. Tracking Information
   Where tracking is available, shipment details may be provided through the email address associated with your order.
   A newly issued tracking number may not show movement until the carrier performs its first scan. Updates can also be delayed during transfers between facilities. If tracking remains unusually inactive, contact service@jorvesa.com with your order number.
5. International Customs and Taxes
   International shipments may be subject to customs inspections, import taxes, duties, or local handling charges.
   Whether such charges are included in your purchase total depends on the terms disclosed at checkout and the destination's requirements. If they were not collected by the store, the recipient may be responsible for paying them where legally required. Customs procedures can also affect delivery time.
6. Address Corrections
   Please check your name, street address, postal code, and contact number carefully before placing an order.
   If you notice an error after checkout, contact us promptly. We will attempt to assist where possible, but an address change may no longer be available after dispatch. Any resulting charges or remedies will depend on the circumstances, disclosed purchase conditions, and applicable consumer law.
7. Delayed, Missing, or Damaged Shipments
   If your package appears delayed or lost, review the available tracking information and contact us if the concern remains unresolved. We will assess the available shipment records and work toward an appropriate resolution.
   If an item arrives damaged, incomplete, or incorrect, please contact us as soon as reasonably possible. Include the order number, a description of the issue, and photographs when useful. Appropriate remedies may include repair, replacement, refund, or another solution required by law.
8. Separate Deliveries
   An order may occasionally be dispatched in multiple packages. Different parcels may have separate tracking information and arrive on different dates. Any shipping fees must remain consistent with the amounts disclosed during checkout.
9. Business Address and Shipping Support
   Our registered company address identifies the operating business. It should not be assumed to be a fulfillment warehouse or authorized return destination. Please contact customer support for return instructions before sending items back.

Operating Company: Haikou Hengxi Sports Culture Co., Ltd.
Unified Social Credit Code (USCC): 91460000MAKE61C75L
Company Address: Room D012, Room 1116, Building 10, Guoxingcheng, Zone B, Dayingshan East 2nd Street, Lantian Street, Meilan District, Haikou, Hainan Province
Support Email: service@jorvesa.com
Contact Phone: +86 17585649127
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://jorvesa.com/