Privacy Policy

Last updated: November 11, 2026

Your Information in Context

Not every interaction with Jorvesa requires the same information. Signing up for store announcements may involve an email address, while completing a purchase requires the details necessary for payment and delivery. Contacting customer support may involve an order number and a description of a problem.

This Privacy Policy explains these different situations, the purposes for which personal information may be handled, the organizations involved, and the privacy choices available under applicable law.

The policy applies to https://jorvesa.com and communications associated with the store. Haikou Hengxi Sports Culture Co., Ltd. is responsible for personal information it processes in operating Jorvesa. Certain technology, payment, and delivery providers may also have independent responsibilities under applicable privacy law.

1. Information Provided for Store Announcements

If you enter your email address to receive launch announcements, product news, or other requested updates, we may use that address and relevant subscription preferences to manage those communications.

Promotional messages are subject to applicable marketing requirements. Where an unsubscribe mechanism is available, you may use it to stop promotional emails. You may also contact service@jorvesa.com about your communication preferences.

Choosing not to receive marketing does not necessarily prevent communications needed to complete a purchase or respond to a service inquiry.

2. Information Collected During Purchases

If you place an order, information may include your name, email address, telephone number, billing address, delivery address, selected products, quantities, order number, and relevant delivery instructions.

We may also process transaction confirmations, payment status, shipment details, and refund records to manage the purchase and provide customer assistance.

These details are used for purposes connected with fulfilling the order, maintaining appropriate records, resolving issues, and complying with legal obligations.

3. Information Received Through Customer Support

If you contact our support team, we may receive your contact details, message, order references, and any photographs or documents you choose to provide.

We use relevant information to understand your request, respond to inquiries, investigate delivery concerns, and arrange available cancellation, return, or refund procedures.

Please avoid sending passwords, full payment card numbers, or payment security codes in ordinary email communications.

4. Information Associated With Browsing

When a website is accessed, its systems may process technical information such as an IP address, device type, browser characteristics, operating system, language settings, approximate location derived from network information, referral source, and time of access.

Where shopping features are used, information may also relate to pages viewed, product interactions, searches, cart activity, or session identifiers.

Some of this information helps pages load correctly, maintains website functions, detects technical problems, and supports security. Additional measurement or advertising processing depends on the technologies used and applicable privacy choices.

Not every visitor provides every category of information.

5. Payment Processing

Payment methods available at checkout may be administered by independent payment service providers.

The selected provider may collect and process financial credentials and transaction information necessary to authorize payment, assess fraud risks, issue refunds, or settle a transaction. Such providers may have their own privacy notices.

We may receive relevant transaction references, payment confirmation, and refund status needed for order administration without requiring customers to send full payment credentials to our customer service team.

6. Why We Process Personal Information

Different information supports different activities:

Operating the website. We process information needed to provide webpages, maintain browsing sessions, support shopping features, and protect technical reliability.

Completing transactions. We use order and delivery details to coordinate purchases, confirm payment status, arrange dispatch, and communicate relevant updates.

Providing customer assistance. We review information needed to answer questions, investigate complaints, and address cancellations, returns, and refunds.

Maintaining security. We may use relevant technical and transaction information to identify suspicious activity, prevent fraud, and investigate unauthorized access.

Meeting legal obligations. Certain records may be needed for accounting, taxation, consumer protection, regulatory requirements, or the establishment and defense of legal claims.

Evaluating service performance. Where permitted, technical information may help identify website errors and understand operational performance.

Communicating with customers. Information may be used to provide requested store announcements and, where enabled and legally permitted, other marketing or advertising-related communications.

7. Legal Grounds for Processing

Where applicable law requires a lawful basis, the basis depends on the purpose.

Processing needed to complete a purchase may be necessary to perform a contract. Keeping certain financial records may be required by law. Reasonable security measures and fraud prevention may rely on legitimate interests where permitted and appropriately balanced.

Certain marketing activities or non-essential technologies may require your consent. When processing relies on consent, you may withdraw it for the future. Withdrawal does not invalidate earlier lawful processing or prevent the handling of information required on another lawful basis.

8. Shopify and Other Service Providers

Jorvesa uses Shopify commerce infrastructure. Depending on the services and features in operation, Shopify may process information related to storefront browsing, customer accounts, shopping carts, checkout, and order administration.

Other organizations may receive information appropriate to their roles:

• Payment providers may require transaction details to authorize charges and refunds.
• Carriers and fulfillment services may require recipient, contact, and shipping information to complete deliveries.
• Customer communication and operational providers may process information needed to deliver messages, maintain website functions, or support security.
• If optional analytics or advertising services are enabled, relevant online identifiers and interactions may be processed for those purposes, subject to applicable legal requirements and privacy choices.

Some providers act on our instructions; others independently determine aspects of their processing and maintain their own notices.

We may also disclose relevant information when required by law, to respond to valid legal requests, investigate fraud, protect rights or safety, or participate in a lawful business transaction, subject to applicable safeguards.

9. Cookies and Similar Technologies

Cookies and comparable technologies may help a website remember session information, maintain a cart, support checkout, protect against misuse, or remember preferences.

If optional measurement or advertising functions are active, additional technologies may be involved. Their purposes, availability, and applicable choices depend on the services used and relevant law.

You can manage many cookies through your browser settings. However, disabling technologies needed for core shopping functions may affect the operation of the website. Where consent or other controls are legally required for non-essential technologies, those requirements apply.

10. Marketing and Advertising Choices

You may unsubscribe from promotional communications using a method provided in the message, where available, or by contacting service@jorvesa.com.

Depending on your location and the relevant processing activities, privacy law may give you the right to opt out of qualifying targeted advertising, sales of personal information, or sharing for advertising across businesses.

Where an applicable law requires recognition of a valid browser opt-out signal, including Global Privacy Control, that signal is handled as a request concerning qualifying processing under that law.

You may contact us to ask how to exercise rights that apply to you. Advertising-related opt-outs do not ordinarily prevent processing necessary to fulfill orders, maintain security, or comply with legal obligations.

11. International Processing

Online commerce can involve technology, payment, and delivery providers operating in different countries.

Information may therefore be processed, accessed, or stored outside the country where you live. Where applicable law requires safeguards for international transfers, appropriate contractual or other recognized legal measures are used.

International processing does not remove the privacy rights that applicable law grants you.

12. Data Retention

Information is retained according to its purpose, legal requirements, and legitimate operational needs.

Order and payment records may need to be retained for accounting, taxes, transaction disputes, and consumer protection. Support correspondence may be kept while an issue is being addressed and for an appropriate recordkeeping period.

Technical information may be retained for security and troubleshooting. Subscription preferences may be maintained as needed to deliver requested communications or honor an unsubscribe choice.

When information is no longer reasonably needed for a lawful purpose, it is deleted, de-identified, or otherwise handled in accordance with applicable law. Legal obligations and recognized exceptions may prevent immediate deletion in some circumstances.

13. Security of Personal Information

Reasonable technical and organizational safeguards are used to reduce risks of unauthorized access, loss, disclosure, or alteration.

Providers involved in processing may maintain additional safeguards for their own activities. No online system can guarantee absolute security. Customers should protect account credentials and avoid sharing unnecessary sensitive information.

14. Your Privacy Rights

Depending on your jurisdiction, you may have rights to:

• Request access to eligible personal information.
• Ask for inaccurate information to be corrected.
• Request deletion, subject to lawful exceptions.
• Receive certain information in a portable format.
• Restrict or object to particular processing.
• Withdraw consent where consent is the applicable basis.
• Opt out of qualifying advertising-related processing.
• Appeal certain privacy decisions or contact an appropriate regulator.

The scope of these rights varies by law. Requests may be subject to reasonable identity verification, statutory exceptions, or obligations to retain records.

We do not unlawfully discriminate against individuals for exercising protected privacy rights.

15. How to Make a Privacy Request

Email service@jorvesa.com and describe the information or privacy right concerned.

Please provide enough information for us to locate the relevant records without including unnecessary sensitive details. We may request reasonable verification of identity before releasing, changing, or deleting personal information.

Requests are considered within the periods required by applicable law. Where legally necessary, we will explain why a request cannot be fully satisfied and what further options are available.

16. Children's Privacy

Jorvesa is intended for general online shopping and is not directed specifically to children below the applicable age of digital consent.

We do not knowingly solicit children's personal information where prohibited by law. A parent or guardian who has concerns about information relating to a child may contact us using the details below.

17. External Links and Policy Changes

Our website may contain links to independently operated websites or services. Their privacy notices govern information that you provide directly to those organizations.

We may update this policy as our services, information practices, or legal requirements change. Revised wording will be published on the website, and additional notice or consent will be provided where legally required.

Privacy Contact and Business Information

Operating Company: Haikou Hengxi Sports Culture Co., Ltd.

Unified Social Credit Code (USCC): 91460000MAKE61C75L

Company Address: Room D012, Room 1116, Building 10, Guoxingcheng, Zone B, Dayingshan East 2nd Street, Lantian Street, Meilan District, Haikou, Hainan Province

Support Email: service@jorvesa.com

Contact Phone: +86 17585649127

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

Website: https://jorvesa.com