Return & Refund Policy
Last updated: November 11, 2026
Finding the Appropriate Solution
A return because an item is no longer wanted differs from a request involving a defective, damaged, or incorrect product. Jorvesa considers the reason for each request, the condition of the merchandise, and the consumer rights that apply.
This policy explains the return window, how to request assistance, who pays return postage, and when an approved refund is initiated.
1. Return Request Window
You may request a voluntary return of an eligible product within 30 calendar days after delivery.
To begin, email service@jorvesa.com with your order number, the product concerned, and the reason for the request.
Rights provided by law for defective, damaged, or misdescribed goods may remain available beyond the voluntary return window.
2. Conditions for Voluntary Returns
For a change-of-mind return, a product should generally be unused beyond reasonable examination, remain in its original condition, and include relevant components and accessories.
Please retain original packaging where reasonably necessary and provide proof of purchase or sufficient order information.
Certain goods may be excluded from voluntary returns where a lawful exception applies, including qualifying personalized, perishable, or hygiene-sensitive items. Such exceptions do not remove mandatory remedies for faulty or incorrectly supplied merchandise.
3. How to Request a Return
Step 1: Contact support. Email service@jorvesa.com with the order number and an explanation of the request.
Step 2: Provide relevant evidence. If an item is defective, damaged, incomplete, or incorrect, include photographs and a short description when reasonably possible.
Step 3: Receive return instructions. We will review the circumstances and, if a return shipment is needed, provide the authorized receiving address and relevant directions.
Step 4: Send the item securely. Pack the merchandise carefully and keep the posting receipt and tracking information where available.
Do not mail products to the company address listed at the end of this policy unless our support team expressly authorizes that location. The registered business address is not automatically a return receiving facility.
4. Return Shipping Costs
For an eligible voluntary return based on a change of mind or personal preference, the customer generally pays the return postage unless applicable law requires otherwise.
If merchandise is defective, damaged, or different from the item ordered, we will cover applicable reasonable return shipping costs or provide another remedy consistent with the law.
Please contact us before arranging expensive international return shipping.
5. Inspection and Approval
When an item reaches the authorized return destination, we may review its condition, included accessories, and the information provided with the request.
We will communicate the outcome and any next steps. Conditions applying to voluntary returns do not restrict mandatory remedies for goods that fail to conform to the purchase agreement.
6. Refund Method and Timing
Once a refund has been approved, we normally initiate repayment within 10 business days after approval, unless applicable law requires a shorter period.
Refunds are generally issued to the original payment method unless a different method is legally required.
The date a refund is initiated may differ from the date the funds appear in your account. Banks, card issuers, or payment providers may require additional time. Whether original shipping fees are refundable depends on the reason for the return, the checkout terms, and applicable law.
7. Restocking Fees
We do not charge a restocking fee for eligible returns.
Any return shipping cost payable by a customer under this policy is separate from a restocking fee.
8. Damaged, Defective, or Incorrect Merchandise
If an item arrives damaged, is defective, has missing essential components, or differs materially from your order, please contact us as soon as reasonably possible.
Include the order number and a description of what happened. Photographs may assist with reviewing the issue.
Depending on the circumstances and applicable law, an appropriate remedy may include repair, replacement, a full or partial refund, or another legally required solution.
9. Cancellations and Exchanges
If you want to cancel or change an order, contact us promptly, ideally before dispatch. We will make reasonable efforts to assist, although we cannot guarantee that fulfillment can be stopped once processing has advanced.
For orders already dispatched, the return procedure and any mandatory withdrawal rights apply.
Exchanges depend on product availability and the reason for the request. If a direct exchange is unavailable, an eligible return followed by a separate purchase may be appropriate.
10. Refused or Undeliverable Parcels
If a parcel is returned following an address error, unsuccessful delivery attempts, or refusal of delivery, we will review the circumstances before determining the next steps.
Any additional charges or refund adjustments must comply with the disclosed purchase terms and applicable consumer law.
11. Statutory Rights
Nothing in this policy excludes or limits mandatory legal rights relating to product quality, warranties, delivery, withdrawal, or refunds. Where applicable law provides greater protection, that legal requirement takes precedence.
Return and Refund Contact Information
Operating Company: Haikou Hengxi Sports Culture Co., Ltd.
Unified Social Credit Code (USCC): 91460000MAKE61C75L
Company Address: Room D012, Room 1116, Building 10, Guoxingcheng, Zone B, Dayingshan East 2nd Street, Lantian Street, Meilan District, Haikou, Hainan Province
Support Email: service@jorvesa.com
Contact Phone: +86 17585649127
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://jorvesa.com