Terms of Service
Last updated: November 11, 2026
Terms for Using and Shopping on Jorvesa
These Terms of Service govern the use of https://jorvesa.com/ and purchases made through the website. Jorvesa is an online retail brand operated by Haikou Hengxi Sports Culture Co., Ltd. In these Terms, “we,” “us,” and “our” refer to the operating company.
By accessing the website or placing an order, you agree to these Terms to the extent permitted by applicable law. Our Shipping Policy, Return & Refund Policy, and Privacy Policy form part of the information provided to customers. Mandatory consumer protections take precedence over any conflicting provision.
- Eligibility and Acceptable Use
You must be at least 18 years old, or the age of majority in your jurisdiction of residence if that age is higher, to place an order or enter into a binding purchase agreement. If you are under 18 (or the applicable age of majority), you may use this site only with the consent and supervision of a parent or legal guardian, who shall be responsible for your order and compliance with these Terms.
You agree to use the website for lawful purposes only.
You must not submit fraudulent transactions, impersonate another person, interfere with site operations, attempt unauthorized access, misuse another customer's information, or introduce harmful software. We may take reasonable steps to protect the service and investigate suspicious activity. - Customer Accounts and Order Information
If customer accounts are available, you are responsible for protecting your login credentials. Please inform us if you suspect unauthorized account activity.
You must provide accurate contact, billing, and delivery information when placing an order. Incorrect information can affect fulfillment. Any additional costs, cancellation rights, or appropriate remedies will be assessed in accordance with the disclosed purchase terms and applicable law. - Products and Descriptions
We aim to provide useful product descriptions, photographs, available variants, and specifications. Appearance may differ slightly because of lighting or screen settings. Product information, pricing, and inventory may change without advance notice.
If an order is affected by a significant listing error, unavailable merchandise, or another fulfillment issue, we will explain the available resolution. Nothing in these Terms limits statutory rights for defective or misdescribed goods. - Order Submission and Acceptance
Placing an order constitutes an offer to purchase under the conditions displayed at checkout. An automated acknowledgement confirms receipt of an order request and does not necessarily mean the purchase has been finally accepted.
An order may be declined or canceled for a legitimate reason, including unavailable stock, unsuccessful payment authorization, a material pricing mistake, suspected fraud, or an inability to fulfill the order lawfully. If payment has been collected for an order we cancel, any amount due back will be refunded. - Prices, Payment, and Taxes
The amount payable to us, including applicable product charges, shipping fees, and taxes collected by the store, is shown before payment is completed. The available payment methods are those presented at checkout for the particular transaction.
International orders may incur customs duties, import taxes, or other destination-based charges. Responsibility for those amounts follows applicable law and the terms disclosed during checkout. We do not guarantee that all import charges are included in the purchase total. - Processing and Delivery
Orders are normally processed within 1–3 business days after successful payment confirmation. Once dispatched, the estimated transportation period is 7–15 business days.
Processing time and transit time are separate. Delivery estimates are not guarantees of arrival on a particular date. Our Shipping Policy explains destination availability, tracking, shipping fees, and how delivery problems are handled. - Changes and Cancellations
If you wish to correct or cancel an order, email service@jorvesa.com as soon as possible, preferably before dispatch. We will make reasonable efforts to assist, but changes may not be possible after fulfillment has progressed.
Once goods have shipped, the Return & Refund Policy and any mandatory withdrawal or cancellation rights will apply. - Returns, Exchanges, and Refunds
Eligible customers may request a return within 30 calendar days after delivery, subject to our Return & Refund Policy and applicable law.
When a refund is approved, we normally initiate repayment within 10 business days after approval, unless a shorter legal deadline applies. Refunds generally use the original payment method unless another method is legally required. Exchanges depend on the nature of the request and product availability. - Intellectual Property
Text, photographs, graphics, website design elements, and other content may be protected by intellectual property rights. You may use the website for ordinary personal browsing and shopping. Unauthorized commercial reproduction or distribution is not permitted unless legally allowed or approved by the rights holder.
Trademarks and other protected materials belonging to third parties remain the property of their respective owners. - External Providers
Our store may use commerce infrastructure, payment services, delivery companies, and other independent providers. Such providers may have their own terms or privacy notices.
Their involvement does not eliminate any responsibility that applicable consumer law places on us as the seller. We are not responsible for independently operated websites merely because our website contains a link to them, except where law provides otherwise. - Privacy and Website Security
Our Privacy Policy describes how personal information may be handled in connection with visiting the website, subscribing to updates, purchasing products, and contacting customer support.
Do not attempt to compromise website security or gain unauthorized access to personal information. Processing that requires consent remains subject to applicable privacy law. - Interruptions and Liability
The website may be temporarily unavailable because of maintenance, network issues, or circumstances outside reasonable control.
Any limitation or exclusion of liability applies only to the extent permitted by law. These Terms do not exclude mandatory warranties, remedies for nonconforming goods, or liabilities that cannot legally be restricted. - Updates and Dispute Resolution
We may update these Terms when services or legal obligations change. Revised terms will be published on the website, with additional notice where required.
If a problem arises, please contact us so that we can review it. Contacting customer support does not remove your right to pursue any remedy available under applicable law. - Governing Law and Jurisdiction
These Terms, and any non-contractual obligations arising out of or in connection with them, are governed by the laws of the People's Republic of China, without regard to its conflict-of-laws rules.
Subject to the paragraph below, you and we agree that the courts located in Meilan District, Haikou, Hainan Province, China shall have exclusive jurisdiction to settle any dispute, claim, or proceeding arising out of or relating to these Terms or your use of the store.
Nothing in this section excludes or limits any mandatory right or protection available to you under the consumer law of your habitual residence, or any rule on jurisdiction that cannot be derogated from by agreement. Where such mandatory rules apply, those provisions prevail over this section, and you may also bring proceedings before the competent courts at your place of residence.
Before starting legal proceedings, we encourage you to contact us at service@jorvesa.com so that we can try to resolve the matter amicably. Nothing in this section prevents either party from seeking interim or injunctive relief from a court of competent jurisdiction, or from using a consumer dispute or alternative dispute resolution body where such a route is available.
Business Information
Operating Company: Haikou Hengxi Sports Culture Co., Ltd.
Unified Social Credit Code (USCC): 91460000MAKE61C75L
Company Address: Room D012, Room 1116, Building 10, Guoxingcheng, Zone B, Dayingshan East 2nd Street, Lantian Street, Meilan District, Haikou, Hainan Province
Support Email: service@jorvesa.com
Contact Phone: +86 17585649127
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://jorvesa.com/